1. Introduction

Biz Hero Plus LLC (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

• Contact Information: We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, or request information.
• Communications Data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
• Usage and Device Information: We use cookies, pixels, and analytics tools to collect information about how you use our website, including IP addresses and interaction data.
• Appointment and Service Data: If you schedule consultations or use our services, we collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

• Provide requested services and customer support
• Send appointment confirmations and reminders via SMS and email
• Send SMS and email communications that you have explicitly consented to receive
• Maintain strict compliance records related to A2P 10DLC consent and opt-outs

4. SMS / Text Message Communications

Biz Hero Plus LLC offers an SMS messaging program to communicate with contacts who have opted in via our website. By checking the SMS consent checkbox on our contact form at https://reviews-site.bizhero.plus/contact, you agree to receive text messages from Biz Hero Plus LLC at the phone number provided.

Message types include appointment confirmations, service inquiry responses, and occasional service updates and promotions (for those who provide separate marketing consent). Message frequency typically averages 3–5 messages per month. Message and data rates may apply.

To opt out at any time, reply STOP to any message. To request assistance, reply HELP. For more information, see our Terms of Service at https://reviews-site.bizhero.plus/terms.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings.

6. How We Share Your Information

We do not sell your personal information. Strictly for A2P 10DLC compliance, we adhere to the following non-sharing standards:

• Excluded Data: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Service Providers: Information sharing to subcontractors in support services, such as customer service tools, is permitted. These providers may only use information to perform services on our behalf.
• Legal and Safety: We may disclose information if required by law or to protect the safety and security of our users and business.

7. Your Choices

• SMS Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
• Help Instructions: For additional support, you may reply HELP to any text message or contact us directly.
• Email Opt-Out: You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive for absolute security, no method of transmission over the internet is 100% secure. All form submissions are protected by SSL encryption.

9. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children. Additionally, by opting into our SMS services, you represent that you are at least 18 years of age.

10. Age Gating

By using this service, you represent and warrant that you are at least 18 years of age. If you are under 18 years old, you may not use or access our services or opt into our messaging program.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in carrier requirements or business practices. The updated version will be posted with a new Last Updated date.